Privacy Policy
Welcome to LOLO. Your privacy is important to us. This Privacy Policy explains how LOLO collects, uses, stores, and protects your personal information when you use the LOLO mobile application, website, and related services.
By using LOLO, you agree to the practices described in this Privacy Policy.
When you use LOLO, we may collect the following information:
1. Information We Collect
Personal Information
- Full Name
- Mobile Number
- Email Address (optional)
- Profile Photo (if provided)
- Date of Birth (optional)
- Gender (optional)
Address Information
- Home Address
- Landmark
- City
- State
- PIN Code
- GPS Location (only when permission is granted)
Booking Information
- Services Booked
- Booking Date & Time
- Service Address
- Special Instructions
- Booking History
- Assigned Service Professional
Payment Information
- Payment Amount
- Payment Method
- Transaction Reference
- Payment Status
LOLO does not store your debit card, credit card, UPI PIN, or banking passwords. Payments are processed through trusted third-party payment gateways.
Device Information
- Device Model
- Operating System
- Device Identifier
- IP Address
- App Version
- Crash Reports
- Push Notification Token
Worker Information
For service professionals registered with LOLO, we may collect:
- Identity Proof
- Address Proof
- Government-issued Identification
- Police Verification Documents
- Bank Details for Payouts
- Profile Photograph
2. How We Use Your Information
- Create and manage your account.
- Verify your identity using OTP.
- Schedule and manage bookings.
- Assign nearby service professionals.
- Process payments and refunds.
- Send booking confirmations and notifications.
- Improve our services and customer support.
- Detect fraud and prevent misuse.
- Comply with legal obligations.
- Maintain service quality and safety.
3. Location Information
LOLO may request access to your device location to:
- Detect your service address.
- Show available services in your area.
- Assign nearby service professionals.
- Improve booking accuracy.
Location access is optional. However, some services may not function properly without it.
4. Camera and Photo Access
LOLO may request Camera or Gallery permissions for:
- Uploading profile pictures.
- Uploading address verification documents.
- Uploading service completion photos.
- Customer support requests.
Images are used only for the intended purpose.
5. Notification Permission
We use push notifications to send:
- Booking confirmations
- Worker arrival updates
- Payment updates
- Promotional offers (optional)
- Service reminders
You can disable notifications anytime through your device settings.
6. OTP Verification
LOLO uses SMS-based OTP verification to securely authenticate users during login and account verification.
The OTP is used only for authentication and expires automatically after a short period.
7. How We Share Information
We do not sell your personal information.
We may share limited information with:
- Assigned service professionals
- Payment gateway providers
- SMS and OTP service providers
- Cloud hosting providers
- Government authorities when legally required
Only the minimum necessary information is shared.
8. Data Security
We use industry-standard security measures to protect your information, including:
- Secure servers
- Encrypted communication (HTTPS)
- Authentication controls
- Restricted administrative access
- Regular security monitoring
While we strive to protect your data, no method of transmission over the internet is completely secure.
9. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Maintain booking history
- Meet legal and tax requirements
- Resolve disputes
- Prevent fraud
Information is securely deleted when no longer required.
10. Your Rights
You have the right to:
- Access your personal information.
- Update or correct your details.
- Delete your account (subject to legal obligations).
- Request a copy of your information.
- Withdraw permissions such as location or camera access.
To exercise these rights, please contact us.
11. Children's Privacy
LOLO services are intended for users aged 18 years and above.
We do not knowingly collect personal information from children under 18 years of age.
12. Third-Party Services
LOLO may use trusted third-party services including:
- Payment gateways
- SMS providers
- Push notification services
- Analytics services
- Cloud hosting providers
These providers process information according to their own privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website and within the application. Continued use of LOLO after updates indicates your acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
LOLO
Email: support@loloapp.in
Website: https://loloapp.in
Customer Support: +91-XXXXXXXXXX
By using the LOLO application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.